Premium Cancellation, Rescheduling & No-Show Policy

A reservation becomes confirmed once Donald Executive has received the required booking information and the applicable deposit or full payment.

For premium, VIP, wedding, event, multiple-vehicle, and dedicated chauffeur bookings, a minimum 50% deposit may be required to secure the reservation.

The reserved vehicle and chauffeur may be withdrawn from other potential bookings once the reservation is confirmed.

Cancellation charges are calculated against the total confirmed booking value, including applicable vehicle, chauffeur, waiting, or additional service charges.

Where the applicable cancellation charge exceeds the amount already paid, the outstanding balance will become immediately payable.

Bookings involving VIP transportation, weddings, corporate events, conferences, multiple vehicles, full-day chauffeur services, executive roadshows, or dedicated vehicle reservations require substantial advance planning and resource allocation. Accordingly:

Specific terms may be provided in the quotation or service agreement and will take precedence over the standard cancellation schedule.

A no-show will be charged at 100% of the confirmed booking value.

For airport transfers, clients are required to provide accurate flight information where applicable.

Donald Executive will make reasonable efforts to monitor provided flight details and accommodate legitimate flight delays. However, passengers who do not arrive, cannot be contacted, or fail to provide correct flight information may be treated as a no-show.

Where additional waiting time is required beyond the complimentary waiting period, additional waiting charges may apply.

We understand that schedules occasionally change. Requests to reschedule should therefore be communicated as early as possible.

Rescheduling requests made within 24 hours of the original booking time may be treated as a cancellation and new reservation.

Deposits are used to secure the vehicle, chauffeur, and operational resources allocated to the booking.

Where a refund is applicable, it will be processed after deduction of any applicable cancellation, transaction, administrative, or third-party payment charges.

For bookings subject to non-refundable terms, the deposit will not be refundable.

Corporate transportation contracts, employee transportation arrangements, long-term vehicle leasing, recurring bookings, executive retainers, and other contracted services may have individually negotiated cancellation and termination provisions.

Where a signed agreement exists, the terms of that agreement will take precedence over this general policy.

For multi-day assignments or bookings where a vehicle and chauffeur are dedicated exclusively to a client, cancellation charges may be calculated based on the entire reserved assignment, rather than individual daily services.

This is because the vehicle and chauffeur may be unavailable for other clients for the duration of the reservation.

Where possible, Donald Executive will provide a suitable replacement vehicle or alternative transportation arrangement.

Where Donald Executive is unable to provide an acceptable alternative, amounts paid for the affected service will be refunded in accordance with the applicable booking terms.

Donald Executive shall not be liable for cancellation, delay, or inability to perform services arising from circumstances beyond reasonable control, including natural disasters, extreme weather, road closures, civil disturbances, government action, accidents, or other unforeseen events.

We will nevertheless make every reasonable effort to assist the client and provide an alternative solution.

Donald Executive shall not be responsible for costs arising from incorrect or incomplete information supplied by the client.

By making a booking or accepting a quotation from Donald Executive, the client acknowledges and agrees to this Premium Cancellation, Rescheduling & No-Show Policy.

These terms are intended to protect both the client and Donald Executive while ensuring that premium vehicles and professional chauffeurs remain available exclusively for confirmed reservations.